Track a shipment

Enter your tracking number to see where your shipment is, its expected delivery date and every update since it was booked.

Tracking number

For example PCM-1234-AB12CD34. Include the dashes.

Your tracking number is in the confirmation email sent when your shipment was booked.

What the statuses mean

Order confirmed: Your shipment is registered and has a tracking number.
Processing: Your shipment is being prepared for dispatch.
Active / In transit: Your shipment is on its way. The latest location is shown on the tracking page.
Pending: Your shipment is waiting for its next step. The latest update explains why.
Customs hold: Your shipment is being held by customs. The latest update explains what is needed to release it.
Delivered: Your shipment has been delivered to the address provided.

Help

Tracking questions

If your question isn't answered here, email info@primecargomail.com with your tracking number.

Where can I find my tracking number?

It is in the confirmation email sent to the receiver when the shipment was booked, and on your shipping receipt.

How often is tracking updated?

Each time the shipment changes status or location, for example when it is collected, arrives at or leaves a facility, goes out for delivery and is delivered.

My tracking number isn’t recognised. What should I do?

Check that you have entered it exactly as shown, including the dashes. Tracking can take up to 24 hours to appear after a shipment is booked. If it still isn’t recognised after that, please contact us.

Can I track several shipments at once?

The tracking page shows one shipment at a time, so enter each tracking number separately. If you ship regularly and need another option, please contact us.